Reference

Terms & Conditions for Your rapi99 Account

Our Terms & Conditions set the account rules for Live Dealer Lobby, Sweet Bonanza, Sportsbook, Rocket Crash, Super Bingo and Fishing God before you add funds by DANA…

Account rulesDANA wallet termsOVO checksGoPay and QRISWIB support
rapi99 Terms & Conditions for Your rapi99 Account
HELP DESK

Contact Paths for Term Questions

Fast answers matter when a term affects your balance, access or account record. Our support team handles Terms & Conditions questions every day from 09:00 to 01:00 WIB through live chat, WhatsApp and email. Send the account phone number, payment rail, time of the action and any receipt ID so we can check the exact rule that applies instead of giving a broad reply.

Team online

Live chat during WIB hours

Use live chat for urgent term questions about login access, wallet holds or game-room rules. We may ask for your account phone number and the payment rail used before discussing account details.

WhatsApp term checks

WhatsApp works well when you need to send a QRIS receipt, DANA reference or device screen capture. Keep messages about one issue so the team can trace the relevant term faster.

Email record requests

Email is the path for longer requests, including data corrections, account closure wording or a written explanation of a balance decision. Include dates, game names and wallet method for a clearer answer.

ACCOUNT CARE

How We Keep Term Records

Terms only work when records are handled carefully. We connect account actions with wallet receipts, cookie signals and device checks so the same rule is applied to the same account history.

Account data use

We keep the name, phone, email, device and wallet records tied to your account so the Terms apply to one person, not shared logins. Ask support to correct a typing error.

Cookie handling

Cookies help us remember session status, language choice and device changes. If you clear cookies, you may need to sign in again or confirm an OTP before wallet actions continue.

Security checks

When a new device signs in, we may ask for OTP confirmation, recent payment details or account email confirmation. This protects your Terms rights when a disputed action appears.

Wallet receipt matching

DANA, OVO, GoPay and QRIS receipts are matched against account name, amount and time. If the match fails, the Terms allow us to hold the wallet action while we check.

Record retention

We keep wallet, game and support records while your account stays active and for legal or dispute needs afterward. You can ask what record category is tied to a term decision.

Change requests

If your phone number, email or wallet name changes, contact us before the next wallet action. We may ask for proof so the Terms are not bypassed by another person.

Terms & Conditions Questions Before Joining

Read these answers before you open your account, add funds or contact us about a wallet issue. Each answer explains how our Terms & Conditions apply to account access, data, payments, cookies and support records. If your case involves a specific receipt, device or game round, send the details through support so we can check the exact account history.

You accept them when you create an account, sign in, use the lobby, or make a wallet action through DANA, OVO, GoPay or QRIS. If you disagree, contact support before continuing.

No, our Terms are written for one account per person. Duplicate accounts can delay wallet checks, restrict access, or close the extra account where local law permits and our records support the action.

A name mismatch can trigger a hold while we compare the receipt, account details and prior wallet records. Send the receipt ID and account phone number so support can check the term applied.

Cookies help us link session status, device signals and login timing to your account. If cookies are blocked or cleared, some terms may require OTP confirmation before wallet or access actions continue.

Yes. Contact us through email or live chat with the field that needs correction, such as phone, email or wallet name. We may request proof before updating records tied to the Terms.

Access may be paused when our Terms checks show duplicate accounts, altered details, mismatched wallets, suspicious device activity or a legal restriction. Eligibility depends on local law and the account record.

We place updated wording on this page and may show account prompts when a change affects login, wallet use or game-room rules. Check this page before your next payment action.