How can I ask for my account data to be corrected?

Go to Account > Profile for editable fields or send a request to legal@rapi99.xyz. For name, phone, or wallet-related changes, we may ask for a receipt or match check first.

Reference

Your Legal Terms Before Account Opening

Q: Who should I contact for a legal dispute?

Start with Account > Help > Legal request, or email legal@rapi99.xyz if you need to attach documents. Include your registered phone number, wallet rail, transaction time, and a short issue summary.

Our legal page puts account eligibility, privacy handling, cookie use, and wallet checks for DANA, OVO, GoPay, and QRIS in one place before you open an account.

DANA contextOVO contextGoPay and QRISAccount > Security

Explore The Lobby Read FAQ

Eligibility Rules Across Indonesia Wallets

rapi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Legal access starts with your location, age status under applicable rules, and the account details you submit. We allow account use where local law permits, and we may pause access when a region, device signal, or payment name match raises a legal question. A completed DANA,

1
OVO, GoPay, or QRIS transfer does not by itself create permission to use every part of the lobby; eligibility still depends on local law. We keep wallet receipts, timestamps, IP signals, device type, and account change records so we can answer disputes and meet lawful requests.
2
Before you join, check that your profile name matches the wallet you plan to use, then keep your phone number and email current so legal notices reach you.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Legal Help Through Local Channels

Legal questions need a written trail, so we give you channels that keep the request attached to your account. Live chat can point you to the right form from 09:00 to 23:00 WIB, while email is used for documents and longer disputes. If your issue involves wallet ownership, access eligibility, cookies, or a correction request, include your registered phone number and the last payment rail used.

Team online

Live chat legal queue

Use live chat from 09:00 to 23:00 WIB when you need quick routing for a legal question. We will ask for your account phone number and the last DANA, OVO, GoPay, or QRIS reference.

Email record

Send documents or longer requests to [email protected] so we can keep the full thread. Put your account email in the subject and attach clear screenshots only when they relate to the legal issue.

Account center path

Open Account > Help > Legal request when you are already signed in. That path attaches your device type, account ID, and recent security steps, which helps us answer without asking you to repeat basic details.

DATA CONTROLS

How We Handle Legal Data

Legal handling is practical: we collect only what we need to run your account, verify wallet activity, secure access, and answer lawful requests.

Account data

We store profile fields such as name, phone number, email, login history, and wallet references. These records help us confirm account ownership when you ask for access help, correction, or a legal explanation.

Cookie use

Cookies remember session state, device type, language choice, and security checks on mobile web and computer browsers. You can clear browser cookies, but we may ask for a fresh sign-in after that change.

Wallet verification

For DANA, OVO, GoPay, and QRIS, we compare payment references against your account name, time, and wallet channel. A mismatch can lead to a temporary hold while we confirm lawful ownership.

Security changes

Password edits, phone changes, and new device sign-ins are logged with time and device signals. Check Account > Security if you need to see recent activity before contacting us about an access dispute.

Retention period

We keep legal and wallet records only as long as needed for account operation, dispute handling, fraud checks, and lawful duties. When data is no longer needed, we remove or separate it from active systems.

Correction requests

Ask for a correction through Account > Profile or by emailing [email protected]. We may request a wallet receipt or identity match before changing fields that affect withdrawals or legal notices.

Legal Questions Before You Join

Before you open an account, read the answers that affect eligibility, data handling, wallet checks, and contact rights. These points are written for Indonesia customers using DANA, OVO, GoPay, and QRIS, with account steps you can check inside your profile. If your situation is specific, use the legal request path rather than guessing from a general rule.

Access from Indonesia depends on local law and may vary by region or connection signal. We may restrict or pause an account when eligibility is unclear, even if your wallet transfer has already arrived.

Wallet name checks help us confirm that the account holder and payment sender match. This protects the legal record around deposits, withdrawals, disputes, and ownership requests tied to your rapi99 account.

We store profile details, login records, device signals, wallet references, cookie choices, and security changes. We use that data for account operation, access checks, dispute handling, and lawful contact with you.

Go to Account > Profile for editable fields or send a request to [email protected]. For name, phone, or wallet-related changes, we may ask for a receipt or match check first.

Cookies mainly manage session state, device recognition, and security prompts. They do not replace your account record, but they can help us investigate unusual sign-ins or repeated access attempts.

Yes. We may pause access when location signals, age status, wallet ownership, or account activity creates a legal question. We will point you to the needed account step or contact path.

Start with Account > Help > Legal request, or email [email protected] if you need to attach documents. Include your registered phone number, wallet rail, transaction time, and a short issue summary.

Your Legal Terms Before Account Opening

Legal Help Through Local Channels

Live chat legal queue

Email record

Account center path

How We Handle Legal Data

Account data

Cookie use

Wallet verification

Security changes

Retention period

Correction requests

Legal Questions Before You Join

01 Can I use rapi99 from Indonesia?

02 Why do you check my DANA, OVO, GoPay, or QRIS name?

03 What data do you store when I create an account?

04 How can I ask for my account data to be corrected?

05 Do cookies affect my legal account record?

06 Can my account be paused for legal checks?

07 Who should I contact for a legal dispute?

Related Pages